Silkroad Customer Teardown

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Last updated March 7, 2019

Silkroad Inc. was founded in 2003 by Andrew Filipowski, in North Carolina and provides Software as a Service (SaaS) solutions in the Human Capital Management space, having offices in North America, Europe and Japan. Their software covers four modules, namely, Recruiting, Onboarding, Performance Management and Learning. Besides that, their software also has an Applicant Tracking System, including one click dashboards, workflows and an unique feature called ‘Hot Match’ which provides a comparison and rating of the top 50 resume profiles available in the database to the active job postings. Silkroad has more than 500 employees.

Data Analysis by Slintel

According to Slintel data, Silkroad has 527 active customers. In the past month (January), and it had 1 new customer additions. They have however had 4 exclusions, which are: Zippia, Inc., Timber Tech, Vycom, Scranton Products.

Further analysis of Slintel’s data shows that 26% of Silkroad’s customers have less than 50 employees, while 48% have less than 200 employees. This shows that Silkroad has the majority of its customers mainly in the small-medium business segment. However, Silkroad does have an impressive list of customers who are either in the Fortune 500 or have more than 10,000 employees. In terms of industry breakdown, close to 28% of Silkroad’s customers are from Professional Services, 25% are from Energy & Utilities Industrial and 15% approximately each from Retail & CPG and Industrial & Chemicals. More than 70% of Silkroad’s customers are from North America, with a small presence in Europe.

Some of the key customers for Silkroad Inc. are:

Dole Food Company
Dole Food Company provides fruits, vegetables, and food products.

Detroit Medical Center
The Detroit Medical Center’s record of service has provided medical excellence throughout the history of the Metropolitan Detroit area.

Hagemeyer is a business-to-business distribution services group focusing on the markets for electrical materials, safety and other maintenance, repair and operations (MRO) products in Europe, North America and Asia-Pacific.

Icl - Performance Products Lp
ICL - Performance Products is a chemicals firm that manufactures potash and phosphates used in pharmaceutical and food additives industries.

Centerre Healthcare Corporation
Centerre Healthcare Corporation is a healthcare services company that develops and operates rehabilitation hospitals.

Kindred Healthcare
Kindred Healthcare is a provider of care in settings from hospitals to even your own home.

Sonepar is an independent French family-owned company with global market leadership in B to B distribution of electrical products and related solutions.


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Key Competitors

Let's take a closer look at the competitive matrix in the ATS software domain tracked by Slintel.

Silkroad ranks 28th out of 221 vendors who provide ATS software. The two incumbents in the ATS space are Taleo and iCIMS, having more than 7,500 customers each. Other significant competitors in the ATS space to Silkroad are Brassring, JobDiva, and Google Hire

Approximately 6 customer contracts will be up for renewal for Silkroad in the April - June 2020 quarter.

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